A human error by Logic’s carrier partner led to internet connection problems for about 15 per cent of the company’s customer base yesterday.

According to a spokeswoman, Logic has “escalated this incident” with its partner’s executive team to ensure there are “proper procedures in place to prevent this issue from happening in the future”.

“The majority of the affected customers were impacted for 30 minutes, while a small subset of customers experienced an issue for up to three hours that required individual engineering to resolve their network connectivity issues,” the spokeswoman said. “It was a result of a human error by our carrier partner.”

By 4.20pm today, the company stated on its website that engineers had resolved the problem impacting customer connection.

“Please reboot equipment if a connection is not established. If you have further issues, please contact the Logic help desk,” the status update added.