TripAdvisor, which rates and reviews top hotels around the world, has awarded Coco Reef its Certificate of Excellence.

The accolade, which recognises hospitality excellence, is given only to establishments that consistently achieve outstanding traveller reviews on TripAdvisor.

John Jefferis, owner of the Paget hotel, said: “Winning the TripAdvisor Certificate of Excellence is a true source of pride for the entire Coco Reef Bermuda team and we would like to thank all of our guests who took the time to complete a review on TripAdvisor.

“There is no greater seal of approval than being recognised by one’s customers. As the TripAdvisor Certificate of Excellence is based on customer reviews, the accolade is a vote of confidence in our resort, our management team led by outstanding General Manager Vince Angelo, our wonderful staff and our continued commitment to service excellence.

“We are truly grateful for the recognition we have received from our customers and TripAdvisor.”

TripAdvisor explained that when selecting Certificate of Excellence winners, the company “uses a proprietary algorithm to determine the honorees that takes into account review ratings.

“Businesses must maintain an overall TripAdvisor rating of at least four out of five, volume and reviews must be current. Additional criteria include the tenure of a business and its popularity on the site.”

Marc Charron, president of TripAdvisor for Business, said: “TripAdvisor is pleased to honour exceptional hospitality businesses for consistent excellence. The Certificate of Excellence award gives top performing establishments around the world the recognition they deserve, based on feedback from those who matter most — their customers.

“From Australia to Zimbabwe, we want to applaud exceptional hospitality businesses for offering TripAdvisor travellers a great customer experience.”