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'Positive' response to online banking service

Connected! Danny Fox and EasyLink Online project manager Glenn Packer? pictured at the online facility launch on Monday.Photo by Tony Cordeiro

The Bank of Bermuda has been inundated with 1,000 applications for the new EasyLink Online banking service since its public launch on Monday.

"We are very pleased that the customer response has been so positive," said Danny Fox, head of retail client services.

"This is a tribute to our staff who have worked hard developing and supporting the service."

The Bank's internet service representatives are working extended hours throughout February in order to fully support customers new to EasyLink Online, and Mr. Fox added: "This achievement would not have been possible without the dedication of our internet service representatives.

"They are here to call customers who have registered and deal with enquiries from 8 a.m. to 9 p.m. on weekdays, and 8 a.m. to 5 p.m. on Saturdays throughout February."

Mr. Fox added that he was sure clients appreciated the internet service representatives tireless professionalism and added: "They have been fantastic."

Mr. Fox acknowledged that the response to the new service was a solid foundation on which EasyLink Online could develop and said: "We have said all along that we have launched with a great product that is only going to get better over time as we add more functionality.

"Our philosophy is to tailor our services to our customer needs, and we will continue to work to ensure EasyLink Online can meet and even exceed customer demands."

The 1,000 customers who have signed up does not include staff who registered during the pilot phase in the weeks leading up to the public launch.

For more information or to sign up for the new service, log onto www.bankofbermuda. com