Supposed sloppy handling of an alleged hit and run case involving a Bermuda Telephone Company van driver has caused distress to the victim who has hit back at Police and BTC for their lack of communication and concern in the matter.

And Glenn Reyes, who is a Filipino national, believes that her race was a deciding factor as to why her matter was not handled in a timely fashion.

It was only until she told her plight to The Royal Gazette on Friday that any immediate action was taken by Police and BTC.

Mrs. Reyes suffered a head injury and scrapes and bruising to her right side after she was knocked down by the BTC van near the Crow Lane roundabout while on her way into Hamilton.

And after striking Mrs. Reyes, she said the driver only said "sorry" and then left, promising to report the incident to his superiors.

But after spending several hours in the hospital that afternoon being treated for her injuries, she was released and decided to make a report to Police about the incident, only to be told to come back today to give her statement.

"I was passed around the Police Station," Mrs. Reyes said. "They wrote some numbers and names on a piece of paper of some Police officers I had to call and told me to call on Monday."

Mrs. Reyes then contacted BTC and asked whether the unknown driver had reported the incident. She was upset to be told that they knew nothing about it.

And it was not until some serious prodding of the Police department by The Royal Gazette, that Mrs. Reeves was allowed to make a formal statement of the accident on Friday.

Sgt. Garry Venning denied that Mrs. Reyes' race was a factor, but said that there was a mix up in communications about the incident and assured that it was updated and it will be investigated.

And a BTC spokeswoman said: "We are taking the alleged incident seriously and it is under investigation by Police."