CableVision is boasting "vast improvements" in its efforts to improve customer service.

The company which is being challenged in the marketplace by new cable company World on Wireless, issued a Press release this week saying that its telephone response times had improved.

"With the addition of more personnel, enhanced training and innovative technology, we are redoubling efforts to improve customer service as we work to complete our new broadband network, said Alan Smith, operations manager. "Today, I am pleased to report that we have made vast improvements to a critical area of customer service, that of telephone response times."

The statement went on to say that it had tracked phone calls for the months February through April and that 72 percent of calls were answered within 16 seconds by its customer service staff. Another 18 percent of calls went through the automated system to order movies or access account information, and 400 callers left a voice message. Close to 50,000 calls were received during the three-month period.

According to the statement, customers who decided not to remain on the line did so after an average of just 37 seconds on hold.

"In the coming months, we will continue striving to improve these and other aspects of the customer experience, while introducing more new channels as well as an array of exciting new services, including two-way, interactive services," said Mr. Smith.