Why so surly?

October 1, 2005

Dear Sir,

I had a first hand experience of the decline of courtesy and helpfulness at your bus depot this week. My daughter and I went there to enquire on some of the costs of tickets or tokens for the bus. Once there we were greeted by the most uncooperative young lady that I've had the displeasure to meet on your beautiful island. Up until this moment everyone we came in contact with was very helpful, A-1 service.

I'd say, if asked, she was totally disinterested in giving me all or any options other than some day passes that was a bit expensive for my purse this day.

Later on, some of your young school persons enlightened me on a cheaper option, a packet of 3 zone tickets that was more appropriate for our travel, as the four-day passes had to go the day following. Just wasn't the logical choice. So my question is: "Are the cashiers told to try and sell the day passes as they bring in more money and the tickets only as a last option? I'm curious because she never mentioned these 3-zone and 14-zone packets of tickets to us.

Her whole demeanour was that I was bothering her, my questions were answered with a glare and a shrug.

I wanted to write this because I'm sure I'm not the only customer that she dealt with in this manner. Miss, if you are unhappy with your job then please feel free to find something else the will make you happy and maybe get you to smile!

If I wanted surly, I would have stayed in New Zealand!

CAME A LONG WAY

Auckland, New Zealand