Hundreds of cruise ship passengers were left stranded at Hamilton ferry terminal yesterday, due to a broken-down vessel.A Government spokesman said Marine and Ports staff worked hard to tackle the problem.However, a concerned local resident slammed what she described as “an unbelievable” and “nonchalant” attitude displayed by workers at the terminal.The problem stemmed from the Bermudian being out of service, leading to the 10.30am ferry from Hamilton to Dockyard being cancelled, along with the 1.15pm service from Dockyard to Hamilton.The other cancelled services were the 1.30pm from Hamilton to Dockyard and the 2pm from Dockyard to Hamilton.The concerned resident, 54, from Paget, who requested that her name not be printed, told The Royal Gazette: “The Bermudian broke down and there was no one there helping the tourists.“I was going into the Chamber of Commerce and saw the tourists. There were complaints that they could not get a ferry or taxi. I was there at 2.15pm and there must have been 500 people or more.”The woman went on to claim: “I went into the ferry terminal and the ferry people said ‘it’s broken down’ and ‘the people in orange vests are supposed to be out there helping’.“I asked where they were. I guess they had gone to lunch. It was just unbelievable to me in this period of time [of economic challenges] that they are so nonchalant.“The tourists were panicking because they had a deadline to get back to their ship and nobody was giving them any information. I am unhappy about the attitude of the staff.“They said they pulled people off their lunch hour to man another ferry but it [the attitude] was like it was so much trouble for them. Their attitude was just unbelievable.”However, a Government spokesman defended the way staff responded to the problem.“The Bermudian ferry is out of service which impacted transport to Dockyard this afternoon,” he said. “However, the Department’s fast ferries operated beyond their normal schedule to provide the best possible service for several hundred visitors wanting to return to Dockyard. Marine and Ports staff worked to ensure that the dock was cleared by 3pm.”