BlackBerry outages not limited to Bermuda
Bermuda has been caught in massive worldwide BlackBerry outages and delays affecting the smartphone's messaging, web browser and e-mail service.The problem has now spread to the US and Canada while stretching into a third day in Europe, Asia, Latin America and Africa.Both Digicel and CellOne BlackBerry users in Bermuda have been affected though not all users.Digicel spokesman Shane Mora said less than 50 percent of Bermuda users are affected.He said the e-mail appears to be back up now.With an estimated 25,000 and 30,000 BlackBerry users in Bermuda Digicel has said the Island has one of the highest BlackBerry penetrations in the world.A Digicel statement this morning said: “Digicel wishes to advise the public that Research in Motion (RIM) is experiencing a service issue affecting BlackBerry Messenger, e-mail and web browsing. This issue is not limited to Digicel customers, as it is affecting BlackBerry customers across the region.“Digicel wishes to thank our BlackBerry customers for their patience while RIM BlackBerry support teams are working to resolve the issue.”CellOne said BlackBerry customers may today be experiencing BBM, e-mail and Internet issues.The company said RIM has been in contact with it and is working hard to resolve the issues.A similar problem hampered the service in Bermuda as well as North America and the Caribbean just last month.The widespread problems are adding to the woes of Research In Motion Ltd., the Canadian company that makes the phones.It's struggling with slowing sales and a tablet that's been a dud, reported AP.On Tuesday, RIM said a crucial link in its infrastructure had failed, and a backup didn't work either."The resolution of this service issue is our Number One priority right now and we are working night and day to restore all BlackBerry services to normal levels," the company said Wednesday.The Financial Times reported the outages, which were believed to have begun at a company-owned datacentre in Slough, outside London, were caused by a “core switch” failure and problems with the network of backup servers. RIM had claimed to have solved the problems only for the problems to reoccur a few hours later, the FT said.Many BlackBerry frustrated customers are scanning their contracts to see if they would be entitled to compensation for the loss of traffic on their networks.In the United Arab Emirates, the two biggest phone companies said they would compensate their BlackBerry users for the mishap by giving them at least three days of free service.There are about 70 million BlackBerry users around the world.