Bermuda-domiciled Xceedance has expanded the company’s claims services division under the leadership of its new head of claims, Marc Rothchild.

The company said claims veteran Mr Rothchild brings carrier-side, customer-centric experience to the newly expanded division.

Manish Khetan, EVP, chief operations officer, North America at Xceedance, said: “Marc has seen first-hand the complex nature of the claims life cycle and the critical need for streamlining services for customers.

“Many carriers work with multiple vendors and TPAs, sometimes as many as 20, to bring claims to resolution, and that’s before the recovery or subrogation process.

“Given Marc’s deep experience, ranging from start-up environments to large carriers paying over $25 billion in annual claims, he understands the value of consolidated services under a single managed services provider for an insurer’s bottom line, while simultaneously improving the customer experience. Marc and his team are modelling Xceedance claims services with those considerations in mind.”

Prior to joining Xceedance, the company said Mr Rothchild led claims operations for Blackboard Insurance and the consumer and commercial claims unit at AIG where he enhanced and built modern claims processes and technology solutions from the ground up.

He has diverse experience in the property and casualty industry with US and global claims operations, managing analytics and technology teams, growing insurtech start-ups, enabling complex organisations of up to 6,500 claims staff members, and leading agile technology transformations.

Mr Rothchild said: “Coming from the carrier side of the industry, I think insurance companies can benefit by expanding their view of claims operations beyond the traditional parameters of being a cost centre.

“If managed effectively, a modern, data-driven claims services organisation can contribute significantly to an insurance company’s combined ratio and policyholder experience.

“Xceedance has a stellar reputation in the global insurance industry for providing top quality services and digital-first solutions. I’m looking forward to delivering Best-of-breed claims services and solutions for our global client base.”

Xceedance said its claims services include staff augmentation and enablement, end-to-end claims process management with increased transparency geared for actionable insights, and modern claims analytics and digital solutions.

As part of its expanded claims offerings, Xceedance said it is also developing claims third-party administration capabilities for insurers in need of a strategic partner to manage claims handling.

Xceedance is a provider of strategic consulting and managed services, technology, data sciences, and blockchain solutions to insurance organisations.

Domiciled in Bermuda, with offices in the United States, United Kingdom, Liechtenstein, Switzerland, Poland, India, and Australia, Xceedance said it helps insurers launch new products, drive operations, implement intelligent technology, deploy advanced analytic capabilities, and achieve business process optimisation.