Mosaic, the Bermudian-based global specialty insurer, has partnered with WNS (Holdings) Ltd, a provider of global digital-led business process management solutions, to create a future-ready operations model for underwriting and claims support, reinsurance processing, and finance and technology services.

Under the multiyear partnership, WNS will leverage its deep domain expertise to build digital-first operations to improve efficiency, customer experience, and market positioning, the companies said.

WNS will also drive actionable insights by improving data management and embedding advanced analytics to support Mosaic’s growth in niche specialty products.

The company will set up an automation “centre of excellence” to identify automation opportunities across business functions.

WNS has established a multi-tower, multi-location process, including a core middle-office delivery team alongside Mosaic’s internal operations centre.

The companies said that the partnership with WNS will enable Mosaic to continue focusing on market innovation.

Mitch Blaser, cofounder and co-CEO of Mosaic, said: “WNS understands the insurance industry and the complexities of Mosaic’s unique model as an insurer combining Lloyd’s syndicate and agency serving a variety of capital partners.

“This alliance helps us stay nimble, grow efficiently across geographies, and bring the best solutions to our clients as we develop.”