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MANAGEMENT TIPS OF THE DAY

BOSTON (Reuters Life!) A few simple crisis-management steps can prevent a disruption to your company’s service from becoming a disaster rather than merely an irritant, according to Harvard Business Review.The Management Tips of the Day offer quick, practical management tips and ideas from Harvard Business Review and HBR.org. Any opinions expressed are not endorsed by Reuters.“Whether it’s a snow storm or a power outage, disruptions to your company’s service can be devastating. Responding effectively can often be the difference between an interruption and a disaster. Next time you are faced with a crisis, try these three things:1. Figure out what happened. Too many leaders leap into action without assessing the situation first. Find out exactly what is going on and what’s causing it.2. Act promptly. Don’t wait for all of the data to come in. Once you have a firm grasp on the situation, begin taking action. Don’t act frazzled that only worries people. Act with deliberateness and speed.3. Adapt. Don’t be wedded to a single strategy. Circumstances will change and new information will come to light. Be prepared to alter the course if necessary.”Today’s management tip was adapted from ‘How a Good Leader Reacts to a Crisis’ by John Baldoni.* * *You may not be able to change your bad boss, but there are ways to at least tilt the dynamic in your favor, according to says Harvard Business Review.“If you’re stuck with a bad boss, don’t give up. While you can’t change your boss, you may be able to alter the dynamic of your relationship. Focus on trying to better utilise your manager by doing the following two things:1. Exploit your boss’ strength. Figure out where your boss excels at and tap into those skills when they are most useful. For example, if he is good at big-picture thinking, ask him to share his vision for driving your critical project forward.2. Listen to learn. Too many bosses are critical of ideas that they haven’t generated. Next time your boss takes down your idea, listen. While it may be hard to hear, his critique could include useful feedback that improves your proposal.”Today’s management tip was adapted from ‘How to Bring Out the Best in Your Boss’ by Liz Wiseman.