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BermudAir temporarily affected by global IT outage

BermudAir said the outage affected its payment system which was subsequently fixed (File photograph by Akil Simmons)

A global outage of IT systems caused by a software bug affected BermudAir’s operations for a short time yesterday morning.

An airline spokeswoman said that the impact was “temporary and limited” to its gateway payment system.

She said the carrier’s service provider “immediately acted to fix the issue” which was remedied by 9.30am.

The airline’s network systems and booking platform are fully operational, the spokeswoman said.

The outage resulted internationally in more than 1,300 flight cancellations, the BBC reported.

It was caused by a bug in software operated by the Texas-headquartered firm CrowdStrike Holdings Inc.

A BBC report said the bug created issues on Microsoft devices globally.

The problem hit industries across the world including banks, healthcare services, online shopping and taxis.

In Bermuda, the Government said it was closely monitoring the issue.

A spokeswoman said Vance Campbell, the Minister of the Cabinet Office, advised that after an initial assessment “he can confirm that Government’s core infrastructure has not been impacted”.

However, Mr Campbell warned that some public service users may experience intermittent issues with Microsoft software such as Outlook, OneDrive, Teams and SharePoint.

However, this will not impact service delivery, the spokeswoman said.

She added that the Department of Information and Digital Technology would continue to monitor the Government’s IT system throughout today and into the weekend.

When contacted yesterday, companies such as Trip Travel, Axa XL and Hamilton Medical Centre reported that their operations were working as normal.

At LF Wade International Airport, most airlines were operating on schedule with business as usual.

A spokeswoman for Skyport, the airport operator, said: “While we're observing some delays for United and American Airlines flights, we cannot definitively attribute these to the global IT outage at this time.”

She added: “We continue to monitor the situation closely and advise passengers to check with their airlines for the most up-to-date flight information.”

On its website, Microsoft reported in status updates that the impact on its systems may have started at about 4pm on Thursday.

The company said that based on feedback from customers as many as 15 reboots may be required on some devices to make them operational.

Microsoft said it continued “to investigate additional mitigation options” for customers and would provide updates as necessary.

UPDATE: this article has been updated with a comment from Skyport and the Government of Bermuda

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Published July 20, 2024 at 7:56 am (Updated July 20, 2024 at 7:56 am)

BermudAir temporarily affected by global IT outage

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