A public servant in the Department of Financial Assistance has been saluted for her work in helping those most in need.

Chantel Smith won the monthly Public Service Excellence Award for February and was commended for her “commitment to supporting Bermuda’s most vulnerable citizens, often going above and beyond her duties to ensure their needs are met with efficiency and compassion”.

Ms Smith has more than 25 years of experience in public service. She is an experienced manager and former acting director who, the Government said, has demonstrated extraordinary dedication to assisting clients facing crisis.

David Burt commended Ms Smith for her contributions.

The Premier added: “Chantel Smith has made an outstanding contribution to the lives of Bermuda’s most vulnerable, whether by responding in moments of crisis or by helping individuals take steps towards long-term empowerment.

“Her leadership in improving internal systems, mentoring her colleagues and contributing to policy reform in financial assistance reflects the type of innovation, compassion and dedication that this Government is committed to.

“Her work is not only commendable, it is impactful.”

Ms Smith was recognised for often sacrificing vacations, weekends and her early mornings to ensure deadlines are met and clients receive timely support.

She was said to take part in empowering young people through the Skills Development Programme, where she serves as a consultant, helping them to transition towards gainful employment and greater independence.

She also advocates for parents who are on financial assistance, ensuring that they are connected to the Child Day Care Programme at the Happy Valley Day Care Centre, and are aware of some of the Government’s most impactful and accessible support programmes.

Cherie Whitter, the head of the Public Service, said: “Ms Smith’s impact extends beyond her immediate responsibilities. Her leadership, advocacy and mentorship have strengthened her department and the wider Public Service.

“Her efforts exemplify the values of collaboration, excellence and service that we strive to uphold.”

Ms Smith has developed internal case management guidelines, helping to streamline workflows, reduce team stress and improve overall performance.

She is also a leader in policy and programme development. A key member of the department’s Policy Reform Committee, she was recognised as having been instrumental in improving policies and procedures that shape financial assistance programmes across the Government.

As a mentor, she has helped approximately 60 per cent of the department’s staff with training and guidance.