The Corporation of Hamilton is asking city residents and ratepayers to complete a survey so that it can assess its performance.

The five-minute survey is designed to gather valuable feedback on how effectively the corporation is meeting the needs of those it serves.

Jessica Astwood, the corporation’s director of marketing and communications, whose team is leading the initiative, said: “This survey is an invaluable tool for gathering objective feedback from the residents, property owners and ratepayers of Hamilton.

“Their insights will help us refine our strategic initiatives and make more data-driven decisions. The aim is to ensure that our efforts are aligned with the needs and expectations of those we serve, while also recognising and building on the areas where we are already performing well.”

The corporation has developed two separate surveys: one for residents/property owners and one for businesses. Both are being administered by Narrative Research.

Participants will be contacted by e-mail invitations, flyers, telephone calls and digitally via link or QR code. All responses are anonymous and will be used strictly for research purposes.

The survey includes questions on satisfaction with corporation events, public art and engagement efforts, as well as the quality of infrastructure and services.

Entrants will also have an opportunity to share their views on zoning, permitting, business support, cleanliness, safety and use of public spaces.

Everyone who completes the survey will be entered into a prize draw to win free parking for one year, valid at any City of Hamilton car park.