The Hamilton Princess & Beach Club’s new director of security and emergency management, Troy Glasgow, is a former police inspector trained in crisis negotiation.

The hotel revealed on Tuesday that Mr Glasgow has been promoted from his previous role as security manager.

“Mr Glasgow has a reputation for building strong teams and adding a sense of calm to tense situations,” a spokesman for the hotel said.

Mr Glasgow is now responsible for general hotel security, emergency management which includes weather-related threats, and ensuring occupational health and safety compliance.

Hotel general manager Tim Morrison said: “Troy’s promotion is a reflection of his incredible work ethic and to the leadership he demonstrates.”

Mr Glasgow came to the hotel after a 30-year career in law enforcement, although he was no stranger to hospitality.

He credits his older sister for introducing him to the industry as a youth.

He spent his college summer breaks working as a houseman at the Fairmont Southampton, as well as in the hotel’s nightclub and bar, before he landed in guest services.

Mr Glasgow completed the hotel’s management trainee programme, then life had a different plan for him.

“In my youth I was an athlete and I felt emergency services would be a very active career for me,” he said. “I applied, and I was lucky enough to be accepted in the programme and graduated fourth in my class of 16.”

Moving through various roles within the BPS, Mr Glasgow officially retired from the organisation in 2020, while remaining on-board during a transition period.

Then former police commissioner Michael DeSilva inquired if Mr Glasgow would be interested in joining the security team at Hamilton Princess & Beach Club, making a career pivot back to hospitality.

“Law enforcement and the right opportunity, at the right time, facilitated my return to the industry,” Mr Glasgow said. “I am happy that the work I have completed, to date, earned me the promotion to my new role as director.”