AON (BERMUDA) LTD.requires anIT Support AnalystAre you ready to join a dynamic team?We are seeking to employ an IT Support Analyst to join our Help Desk team. Aon (Bermuda) Ltd. is a top tier professional services firm in Bermuda, providing re/insurance clients with broking and consultancy services customized to meet the uniqueness of their individual needs. Aon is in the business of better decisions!Aon offers equal opportunity for exposure, learning and advancement, and we are proud to be an equal opportunity workplace, including reasonable accommodation. At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are passionate about helping our colleagues and clients succeed at all levels, by supporting one another and appreciating everyone’s strengths and perspectives. This spirit of inclusiveness sits at our core.Your daily responsibilities and impact:• Respond to and resolve technical support requests via phone, email, or in person.• Provide support for internal applications and tools. Problem solve and fix hardware and software issues, including desktops, laptops, printers, and mobile devices.• Install, configure, and maintain operating systems, software, and peripheral equipment.• Facilitate the onboarding\offboarding of employees.• Assist with setting up and administrate over user accounts, permissions, and access controls.• Document and track all support requests and resolutions in the helpdesk system.• Collaborate with other IT team members on larger projects and initiatives.• Help maintain inventory of IT assets and ensure accurate allocation and disposal of hardware.• Provide user training and guidance on best practices for IT systems.• Protect and enforce the company’s IT security and compliance policies.Skills and experience that will lead to success:• Degree in IT, Computer Science, or related field and/or relevant IT certifications (e.g., CompTIA Network+, Microsoft or Cisco certifications) would be advantageous. • At least 5 years’ recent and relevant experience working with hardware, software, networking, and operating systems for a mid-size to large company (Windows, MS Office, MS Teams, MacOS etc.).• Previous IT support or helpdesk experience is required. Experience with helpdesk ticketing systems (e.g., ServiceNow) preferred.• Experience with Active Directory, SCCM, Imaging and networking (TCP/IP, DNS, DHCP.)• Experience with Audio and Video Conferencing systems.• Strong technical problem-solving skills.• Strong customer focus with superb communication and interpersonal skills.• Ability to work collaboratively or as an individual contributor when required, and manage projects as needed.• Excellent self-manager of time with the ability to organize, prioritize and triage work to deliver timely results.• Flexibility to work beyond normal business hours when required to complete jobs in a timely manner.The Aon Difference:In addition to our comprehensive benefits package, we encourage a diverse workforce. Our agile, inclusive environment allows colleagues to manage their wellbeing and work/life balance, ensuring they can be their best self at Aon. We call this Smart Working!Our continuous learning culture inspires and equips colleagues to learn, share and grow, helping them achieve their fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.Disclaimer: As per Immigration Law, first preference will be given to suitable Bermudians, Spouses of Bermudians or PRC holders. Applications must include a detailed resume with references. Only shortlisted applicants will be contacted.Apply through jobs.aon.com: Ref: 2552701Closing Date: December 6, 2024P.O. Box HM 2450, Hamilton HMJX | 441-295-2220
AON (BERMUDA) LTD.requires anIT Support AnalystAre you ready to join a dynamic team?We are seeking to employ an IT Support Analyst to join our Help Desk team. Aon (Bermuda) Ltd. is a top tier professional services firm in Bermuda, providing re/insurance clients with broking and consultancy services customized to meet the uniqueness of their individual needs. Aon is in the business of better decisions!Aon offers equal opportunity for exposure, learning and advancement, and we are proud to be an equal opportunity workplace, including reasonable accommodation. At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are passionate about helping our colleagues and clients succeed at all levels, by supporting one another and appreciating everyone’s strengths and perspectives. This spirit of inclusiveness sits at our core.Your daily responsibilities and impact:• Respond to and resolve technical support requests via phone, email, or in person.• Provide support for internal applications and tools. Problem solve and fix hardware and software issues, including desktops, laptops, printers, and mobile devices.• Install, configure, and maintain operating systems, software, and peripheral equipment.• Facilitate the onboarding\offboarding of employees.• Assist with setting up and administrate over user accounts, permissions, and access controls.• Document and track all support requests and resolutions in the helpdesk system.• Collaborate with other IT team members on larger projects and initiatives.• Help maintain inventory of IT assets and ensure accurate allocation and disposal of hardware.• Provide user training and guidance on best practices for IT systems.• Protect and enforce the company’s IT security and compliance policies.Skills and experience that will lead to success:• Degree in IT, Computer Science, or related field and/or relevant IT certifications (e.g., CompTIA Network+, Microsoft or Cisco certifications) would be advantageous. • At least 5 years’ recent and relevant experience working with hardware, software, networking, and operating systems for a mid-size to large company (Windows, MS Office, MS Teams, MacOS etc.).• Previous IT support or helpdesk experience is required. Experience with helpdesk ticketing systems (e.g., ServiceNow) preferred.• Experience with Active Directory, SCCM, Imaging and networking (TCP/IP, DNS, DHCP.)• Experience with Audio and Video Conferencing systems.• Strong technical problem-solving skills.• Strong customer focus with superb communication and interpersonal skills.• Ability to work collaboratively or as an individual contributor when required, and manage projects as needed.• Excellent self-manager of time with the ability to organize, prioritize and triage work to deliver timely results.• Flexibility to work beyond normal business hours when required to complete jobs in a timely manner.The Aon Difference:In addition to our comprehensive benefits package, we encourage a diverse workforce. Our agile, inclusive environment allows colleagues to manage their wellbeing and work/life balance, ensuring they can be their best self at Aon. We call this Smart Working!Our continuous learning culture inspires and equips colleagues to learn, share and grow, helping them achieve their fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.Disclaimer: As per Immigration Law, first preference will be given to suitable Bermudians, Spouses of Bermudians or PRC holders. Applications must include a detailed resume with references. Only shortlisted applicants will be contacted.Apply through jobs.aon.com: Ref: 2552701Closing Date: December 6, 2024P.O. Box HM 2450, Hamilton HMJX | 441-295-2220
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