November 25, 2011Dear Sir,In the last four months I have sent three packages to Bermuda. In each one I have enclosed receipts and Customs declaration forms.Why is it, that only one of these packages has reached its final destination?To make matters worse, the envelope that did turn up had been opened on two separate sides and the gift removed, leaving my friend with only a birthday card.Wishing everyone at Customs a Happy Christmas!JENNY POWELLHertfordshire, UK