Dear Sir,

I have just returned home from a trip to Bermuda and will not visit the island again until you all get your act together in regard to the required “Travel Authorisation”.

The form was very difficult to figure in terms of how to fill it out, and once we submitted it, we were not informed that it had been approved until just a few hours before our flight. No one answered the Covid hotline when we were in the US trying to determine what to do when we did not receive the authorisation and needed to head to the airport, and then once we were on the island, no one answered the phone so we could get clarification as to the Perot Covid testing.

As we were unable to get any information as to what to do with the Perot testing, we simply went at the appointed time, only to have 75 people in line before us. The actual room where the tests are conducted is small and unvented and, frankly, not clean — a Covid breeding ground if there ever was one.

Suffice it to say that the staff there were not tourist-friendly. All of this for a $40 travel authorisation fee, which was in addition to the $6.98 Bermuda passenger facility charge and the $58.42 Bermuda departure tax and the $16.78 Bermuda aviation user fee.

Bermuda used to be a well-run island and was an easy and stress-free place to travel to, which is no longer the case. I would like to suggest that you eliminate all of these fees and forms — there was yet another form that we filled out en route — and focus on your visitor needs rather than to nickel and dime every one of us, who at the end of the day can travel to many other destinations that are much more efficient, welcoming and better run.

If any of your readers do not believe me, just try calling the hotline at 444-2498 and see if anyone picks up, or better yet, take a look at the Perot facility and decide if it is up to the Bermuda standard.

DAVID ANDERSON

Ridgewood, New Jersey