Log In

Reset Password
BERMUDA | RSS PODCAST

Appalling deterioration in service

Dear Sir,

When I was away at boarding school in Scotland, my late father used to write to me every Sunday evening. He would post the letter on Monday morning at the General Post Office in Hamilton before going to work. Almost without fail, the letter would be on the board when I returned to the boarding house for lunch on the Wednesday two days later. Every week.

On September 26, I posted a birthday card at the Warwick Post Office to a large city in England — not a remote town in Scotland. It has yet to arrive. I am sure someone can come up with the statistics about the volume of mail handled by the Bermuda Post Office 50 years ago versus today, and I am sure that it was many multiples of what our post office handles now. Yet their productivity and their service has sunk so low that we can’t get a birthday card delivered within 12 days — and the Lord alone knows when it will arrive.

It’s an appalling deterioration in service.

Is it time to acknowledge that the money we are spending keeping the Bermuda Post Office going is not giving us value and maybe it is time to shut the whole thing down and turn over mail delivery to a private company that will actually deliver the mail?

I am sure the Bermuda Post Office will say that it is all the fault of the Royal Mail, and that the mail leaves here in a timely manner. But at least the Royal Mail guarantees first-class delivery within Britain in 24 hours in something like 95 per cent of instances.

It seems as if our postal service is beyond fixing.

ELSPETH WEISBERG

Warwick

You must be Registered or to post comment or to vote.

Published October 15, 2024 at 7:57 am (Updated October 15, 2024 at 7:21 am)

Appalling deterioration in service

What you
Need to
Know
1. For a smooth experience with our commenting system we recommend that you use Internet Explorer 10 or higher, Firefox or Chrome Browsers. Additionally please clear both your browser's cache and cookies - How do I clear my cache and cookies?
2. Please respect the use of this community forum and its users.
3. Any poster that insults, threatens or verbally abuses another member, uses defamatory language, or deliberately disrupts discussions will be banned.
4. Users who violate the Terms of Service or any commenting rules will be banned.
5. Please stay on topic. "Trolling" to incite emotional responses and disrupt conversations will be deleted.
6. To understand further what is and isn't allowed and the actions we may take, please read our Terms of Service
7. To report breaches of the Terms of Service use the flag icon