Dear Sir,

I am a senior, living on pension right now. About six months ago, our family got our house phone connected with Digicel and, believe me when I say, every month thereafter my phone has been turned off.

They do not send out bills, but they think that you have to pay them every month before the end of the month. Most people here in Bermuda receive monthly payments from their jobs, so our phone is turned off. Before the end of the month and before we receive our monthly payment.

I have heard from a few people who have experienced the same sadness, and when you call Digicel they would say, “OK”.

Last month [August], my daughter paid for my phone bill two months in advance and, believe it, the phone has been turned off because I owe $12 to complete the month’s payment for September.

I am tired of such behaviour and am looking for other means to receive a phone from a civilised business, so we can be at peace.

This is most embarrassing to me because I have never been disgraced for not paying my bills on time. I have been honoured, thanked and praised for early payments.

I have told Digicel over and over that I will pay my bill at the end of the month, and they would say, “OK”.

I am sending this via the press because maybe they will see this and understand when they see this in writing, and maybe others who are experiencing the same may complain and receive better service.

They do not give grace for a week or so.

I am tired, tired, tired of such behaviour as an 84-year-old senior. I budget my money.

I have asked Digicel to send me a monthly bill. They told me I have to pay $5 for it, and I said that I would.

They have not sent me a bill via mail. They just refuse to do so, but keep turning the phone off — it rings busy or no dial tone — until the balance is paid and then they charge a $5 late fee.

They have never sent us any documentation to specify that they have bought out BTC and that they require their payments before month end.

DELORES STEEDE

Pembroke