Holiday weekend lightning storms interrupted service for some wireless users of the Island’s largest internet service provider, but the company said they expected service to be restored by yesterday.

Private healthcare provider Madeleine Outerbridge said her North Rock (Logic) internet connection had gone down on Friday — but complained yesterday the company had failed to tell her what was wrong or when the connection would be restored.

“It’s ridiculous,” she said. “There are a lot of people without internet — we can’t send e-mails and they just don’t return our calls. There is no contact. We call and call and nothing happens.”

Ms Outerbridge added that she used her Northrock service for both business and personal use — and said the loss of connection was bound to be affecting business users.

She said: “I’ve got business friends who use it for their work. We’re all in the same boat. It has to be affecting people’s business if they can’t get into their internet.”

But Logic CEO Vicki Coelho stated that outages affected a small number of customers and work was in hand to affect the necessary repairs.

Ms Coelho said. “Due to the extreme thunder and lightning storm early Sunday morning Logic is experiencing Wireless Access issues in the Paget and Devonshire parishes. Fortunately the number of customers impacted is small. The engineering team is addressing the service interruption. We anticipate resolution shortly. Logic cares about our customers and are taking measures to ensure interruptions of this nature are minimised.”

Customers contacting the company by telephone yesterday were greeted with a recorded message stating: “Logic is aware of some customers having difficulties connecting to the internet. There is no outage within Logic’s network at the moment, but there may be an issue with one of the local access providers.

“Our engineers are working with them and we expect the issue will be resolved shortly. If you would like to be notified when service will be restored, press one now.”

Late in the day, Ms Coelho stated, “The percentage of customers affected was minimal. Logic provides internet over BTC DSL, Cablevision data access, and our own Wireless Access. The customers that were affected were on the Wireless infrastructure.

“We anticipate resolution today.”

ISPs Logic Communications and North Rock Communications announced a plan to merge a year ago in April, with the Logic name remaining and the North Rock products rebranded.