Bermuda General Agency, the food service distributor, has joined forces with e-commerce platform Pepper to revolutionise their business with the help of a cutting-edge mobile ordering solution.

In an ever-evolving industry, BGA felt it was important to invest in a streamlined customer-facing experience to deliver the greatest value to chefs and restaurants.

By partnering with Pepper, BGA said, it has taken a significant step towards achieving that goal, and it looks forward to continuing to innovate and grow.

"We are thrilled to be working with Pepper to bring our customers the latest in mobile ordering technology," said John Tomlinson, chief executive officer of BGA.

"Pepper's platform has allowed us to streamline our operations and offer a more efficient and convenient ordering experience for our customers."

BGA has been a member of UniPro, one of the largest food service buying organisations in the world, since 1994.

Pepper is the preferred e-commerce provider of UniPro Foodservice.

With Pepper's platform, BGA customers can browse product catalogues, place orders, and communicate with their BGA sales rep – all from their mobile devices.

Since the official launch in February, BGA customers have placed nearly 1,000 orders through the app, and within six weeks of launch, the average basket size has increased by more than 37 per cent.

"We are very happy with the roll-out process and how quickly and efficiently the Pepper team brought us on-board,” said Aaron Bloom, division manager, BGA.

“Getting accounts set-up, pricing set, and displays configured has been a breeze. It is truly refreshing to find a product that is designed for our line of business -- it does everything we could have wished for, is user friendly, and isn’t just patchwork over an existing ERP that was designed for a different business need.

“It is astounding what we have accomplished in so little time."

Erin Graham, vice president of operations and strategy, Pepper, said: "Partnering with BGA has been an exciting opportunity for us.

"We are thrilled to be working with a company that is so committed to delivering the best products and services to their customers.

“Our mobile ordering platform has helped BGA improve their customer experience and increase their sales, and we look forward to continuing to support their growth."

BGA customers can download the BGA Specialty Food Service mobile app from the App Store or Google Play Store, or log in from any device at bgawholesale.pepr.app to access the full catalogue and place orders.