M3 says sorry for service problems
Wireless services provider M3 yesterday apologised to its customers for service interruptions caused by bad weather over recent weeks.In a statement released yesterday, M3 said service was now back to normal.The company, which is owned by the KeyTech Group Ltd, said lightning struck the DeFontes tower affecting both 2G cellular and easyConnect internet service in the Devonshire area.Continued high winds throughout the following ten days affected 2G and 3G cellular service in some areas of Smith’s, Hamilton, St Georges and Paget parishes and prevented crews from safely repairing the affected towers.M3 thanked customers for their patience.“Unfortunately we can all be at the mercy of Mother Nature,” said Sheila Lines, CEO of M3 Wireless. “Our network operations team worked around the clock throughout the holiday season to repair the damage caused by the high winds. I commend them for their hard work.”M3 will continue to monitor all networks for any further damage.