for errors this month -- when they finally get them.

A major glitch in the bank's computer systems resulted in errors in customers' accounts over the past month, causing the bank to withhold monthly statements until corrections were made.

A senior executive on Friday sought to allay customers' fears that their account statements might be incorrect, saying that all the problems had been fixed. Most customers last received a statement in October.

The bank will be mailing out customer's monthly statements to them this week.

Accounts had to be corrected due to errors as the system failure meant customers' accounts could not be reconciled while money was being withdrawn and deposited.

The errors were brought to the bank's attention after some statements were mailed out in November and customers began complaining about the mistakes. The mailing was then stopped, the bank's senior vice president of retail clients Alan Richardson said.

He said the glitch occurred when a regular upgrade was made to the bank's computer data systems. The problems were caused by a "couple of things which we had not foreseen in the procedures'', he said.

The glitch affected balances in customers accounts, the ability of the bank to make payments on the instructions of the customer, and ATM transactions.

"Those problems which most impact our customers have now been resolved and we are working swiftly to rectify any outstanding issues,'' Mr. Richardson said.

Customers will be able to verify their accounts are correct when they receive their new statements, he said.

The recent upgrade was part of a regular series the bank did on its data systems. He stressed that the problems were not caused by a test of the system for Year 2000 compliance.

"The problem had nothing to do with Year 2000,'' he said about the computer bug. The bank has stated in the past that it will be Year 2000 compliant by the end of February next year.

PROBLEM SOLVED -- Bank of Bermuda executive vice president Alan Richardson says a computer glitch affecting customers' statements has now been fixed.