made by the Board of Inquiry. But Dartmouth Research and Consulting gave BTC a management handbook in September 1995, including key elements of company policy.

*** WHAT THE BOOK SAID Staff performance to be appraised annually.

Professional and individual training for managers.

All management positions to be posted internally before being advertised outside.

Promotions "generally'' to be made from inside the organisation.

Managers to follow a set grievance procedure for internal disputes.

Workers made redundant to be given four weeks' written notice.

*** CRITICISMS OF BTC 14 managers made redundant in February 1996 "on the spot''.

17 overseas workers hired between January and May this year, up from eight in 1995.

Need for unions and managers to abide by collective agreements.

Training programmes needed for expat managers.

Guidance needed for managers and supervisors on handling discipline actions.

Staff handbook should be produced for all employees.

Job descriptions should be reviewed and updated.