New channel for complaints as Media Council launches
Bermuda's first self-regulating media council officially opens for business today with its creators promising a “new era of heightened responsibility and accountability”.Twenty news outlets have signed up in support of the Media Council of Bermuda and agreed to adopt its code of practice.Council chairman Christian Luthi said yesterday: “It is hoped that through the adoption of the code of practice the media has set a standard for itself that will continue to improve the quality of journalism in Bermuda and provide an objective mechanism for the resolution of disputes.”He said the code's core principles were to protect the rights of individuals and the public's right to know and to strike a balance between the freedom of the press and the private rights of citizens.“While the public has a right to see that matters in the public interest are brought to their attention by a free press, just as importantly the public has a right to see that proper standards of reporting are adhered to.”The news was welcomed by the International Press Institute, which last year criticised plans by former Premier Ewart Brown to form a state-controlled council.IPI acting director Alison Bethel McKenzie said: “IPI congratulates the media community in Bermuda on the launch of the voluntary media council.“It has been a long but inclusive and open process and we are confident that the council will indeed be ‘free, straightforward and swift' in its resolution of complaints and in its defence of freedom of expression. We look forward to working with the media council and to providing any support which may be necessary.”A group of editors and news managers got together to create the council after Dr Brown tabled his controversial Media Council Act bill in the House of Assembly in May.The proposed legislation was dropped after the Media Working Group compiled the code of practice, based on one used in the UK, and pledged to have a council up-and-running by mid-September.Group chairman Tony McWilliam, editor of the Bermuda Sun, said yesterday setting up the independent body was more time-consuming than expected.“There have been no specific obstacles, just extraordinary demands on our time in order to get everything done,” he said. “Everyone on the Media Working Group is a volunteer with a full-time job.“The members of the council were chosen in October but we then had various administrative and structural tasks to complete. The Christmas holidays also added to the delay.“The original deadline was ambitious but the most important thing was that we got it right it took longer than we anticipated but despite the delay we're still pleased with the launch date.”A press release issued by the working group said the launch of the council “ushers in a new era of heightened responsibility and accountability for the media while protecting freedom of expression from government oversight”.It said the council's main function was to give the public a free remedy if they had a legitimate complaint against a media outlet. Retroactive complaints will not be dealt with.The council's deputy chairman is C Wendell Emery and its members are Tom Vesey, Charles Webbe, Qian Dickinson, Kelly Francis, Rebecca Davies and Amanda Outerbridge.The news organisations involved are: Bermuda.com; Bermudabiographies.com; Bermuda Broadcasting Company; Bermuda Media; The Bermudian Publishing Company; Bermuda Sports Network; Bermuda Sun; Bermuda Wired; Bermynet; Bernews; Black ‘n' Coke; Breezeblog; DeFontes Broadcasting Company; Inter-Island Communications; Islandstats.com; LookTV; LTT Broadcasting Company; The Royal Gazette; VATV; and The Worker's Voice.* Useful website: www.mediacouncilofbermuda.org.
1. The Media Council will not hear retroactive complaints, only those relating to stories that appear from today's launch date February 2 onwards.2. If you have a complaint dating from today's date, speak to the relevant editor/news director/web manager of the media outlet first, before contacting the council.Tony McWilliam, chairman of the Media Working Group, says: “In doing so, you might be able to resolve your complaint quite swiftly without having to involve the Media Council.”Contact information for the 20 media outlets which have signed up to the code is available at www.mediacouncilofbermuda.org.3. If approaching the media outlet directly doesn't work, contact the council's executive officer Meredith Ebbin by calling 236-7043 during weekday office hours or emailing mediacouncil[AT]bermuda.com.4. Fill out a complaint form.5. If the complaint has merit, Ms Ebbin will attempt to conciliate and, if that fails, will refer it to the Media Council. It is free to file a grievance but every complaint must be in writing. Mr McWilliam says: “The approach is non-confrontational and non-bureaucratic and the council will work transparently all correspondence will seen by both sides.”6. Mr McWilliam says the timeframe for resolving a complaint will vary. “Each case is different so it will depend on how complex the issues are. The Media Council is scheduled to meet monthly and will aim to resolve each case as swiftly as possible to ensure issues are not allowed to drag on, putting unnecessary strain on those concerned. Complainants should allow at least one month for resolution; many complaints will be resolved more quickly than that, others might take a little longer.”