East End residents asked to move their post boxes are finding in some cases that the Bermuda Post Office is prepared to cut them a deal — although not all are happy with the compromise.“If it’s not broke, why fix it?” asked pensioner Dorothy Peniston, of the Top Square condominium complex at Barrack Street, St George’s, where residents were informed recently that their door-to-door post boxes didn’t comply with 2009 regulations.The East End is currently under audit as the Post Office seeks to improve efficiency of deliveries. In many cases, condominium complex dwellers are finding themselves asked to do away with their individual post boxes, and switch to all-in-one cluster box arrangements.Ms Peniston, president of her condominium complex, told The Royal Gazette that many along her stretch of dwellings are seniors who want to keep receiving their mail direct at their kitchen doors.“I am not against the audit and I am for abiding by the law, but under the circumstances this is inconvenient,” Ms Peniston said. “These are seniors who don’t want anything they have to have a key for.”Under the rules residents are free to appeal to the Postmaster General to make the switch as “seamless and painless” as possible, a spokesman for the service said.“We also take into consideration the particulars of each scenario, and are sensitive to the needs of seniors, persons with disabilities and people with challenges or disorders.”Other complexes around the Island with senior residents, such as at Rockaway in Southampton, already use cluster boxes, the spokesman pointed out.“We presented the complex with a number of options to become compliant and even gave them a discount on cluster boxes. We feel that this is an example of the Post Office adhering to the legislation but being flexible and still providing a high standard of customer service.”Asked if she was happy with the deal, Ms Peniston said the Post Office had offered residents along her stretch, from numbers one to 15 at Top Park, the option of “single-use, US style post boxes”.“They are not lock and key,” she added, saying their instalment didn’t appear expensive. “But we are all on level ground. The postman will still be going past the way he always did. There was no issue before. The residents are still seniors, and some will still have to go down a little further. I still don’t see why there’s a need to change.”With the advent of electronic billing, she said, she seldom receives paper bills any more.“Down the road, cluster boxes are going to be obsolete as well.”Residents at the complex will have to find a service thet installs the new post boxes, and must decide what materials will be used to erect the new boxes, before a date can be set to put them in place, she added.Useful website: www.bpo.bm.