A Bermudian medical student has been left stranded overseas without any cash due to a banking error, her mother claimed.The 25-year-old, who is studying in Curacao, reported that her HSBC Bermuda debit card stopped working almost three weeks ago.Since then, her mother told The Royal Gazette, she has been unable to withdraw money or make purchases. “She’s got plenty of funds in her account,” reported the mother. “But she’s in a foreign country by herself without access to money.”The mother requested that she and her daughter remain anonymous.She said they have been in touch with the bank almost every day, but they have been unable to resolve the issue.A replacement card, sent to the student by courier, did not work either. The plan is to send another, but the mother said that will take seven days.She added: “To me they are lax about it. Luckily she has got friends who have loaned her money.”The mother gave this newspaper permission to share the bank account number in question, and the name of her daughter, with HSBC Bermuda in the hope of getting some answers.However, a bank spokeswoman said: “HSBC Bermuda takes the issue of customer confidentiality seriously and as such is not able to discuss any matters in respect of customers.”She advised customers “to have more than one way to access funds while overseas”.Presented with the response, the mother said: “That is not good enough.“I have never heard the bank give advice that clients should have more than one way to access funds while overseas especially not students.“There is probably nothing I can do about it, but to me that is a cop out for their bad service.”She added: “This (story) may help other parents to be aware what can happen to their overseas students with ATM cards from HSBC.“They may be able to make sure in advance that their students have more than one way to access funds.”