Bermuda’s Ombudsman is aiming to reduce the time it takes to attend to complaints, the office announced as it issued its Annual Report on Friday.

The document, covering the 2013 calendar year, was released by the Ombudsman for Bermuda, Victoria Pearman.

She said a quicker turnaround time and improving public awareness of the office’s work was a goal for the future.

Ms Pearman said: “This Annual Report covers the work of the office prior to my appointment in March 2014.

“I am appreciative of the work done by my predecessor, Ms Arlene Brock, and the members of my new team. They have assisted me in completing this report in fulfillment of my statutory duty to report on the work of this Office for the last calendar year.

“The report includes comments by my predecessor, who finished her term as Bermuda’s first Ombudsman at the end of January, 2014, after eight years in office.

“As we move forward, we will be reviewing our procedures with a focus on improving our turnaround time and attending to our outstanding complaints.

“The office will build on the work done thus far to improve accessibility and awareness of what we do.

“We want all to know that this office is an independent office of last resort that provides free, unbiased redress against maladministration within our jurisdiction.

“We want to know how we can better assist.”

The report will be available from June 30 at www.ombudsman.bm