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Engineers work to restore mobile networks

Cell phone engineers are working to restore mobile networks across the Island today in the wake of Hurricane Gonzalo.

Both Digicel and CellOne were impacted by the huge Category 3 hurricane that hit the Island last night causing widespread damage.

Today CellOne chief executive officer Frank Amaral: “Our network services were obviously impacted and our field technicians are already out assessing and repairing damage from the storm.

“We encourage all customers to limit usage, especially data, for emergency purposes only at this time.

”This will minimise congestion on the network until such time that it is brought up to full capacity.

“Your patience and cooperation is greatly appreciated.”

Digicel engineers are currently working ‘non-stop’ to bring the mobile network back to full capacity.

While the network remained operational throughout the passing of Gonzola and the majority of customers were able to complete calls and use data throughout the storm, customers can expect a disruption of service today as field engineers assess and repair structural damage.

Digicel CEO, Alistair Beak, said: “Primarily, it is reassuring to hear that most people have remained safe with few reported injuries which is testament to Bermuda’s preparation.

“Please bear with us as we commence repairs to our network which has inevitably sustained damage after such an intense storm.”

“I’d like to thank our customers for their patience and understanding as the work is carried out and once damages have been addressed, we will provide an update on our progress. We trust that our customers remained safe throughout the storm and appreciate their understanding as we work to deliver the reliable connectivity that our customers expect. Customer Care will remain available 24/7 via 500-5000.”

• In the wake of Hurricane Gonzalo, all TBI WiFiZone Hotspots will be free to the public for the next few days.

For an Island-wide list of Hotspots, including Dockyard, Hamilton, and St. Georges, go to - http://www.telebermuda.com/residential/wifi/