A rollout of digital applications submitted to the Transport Control Department will begin at the end of this month, the transport minister announced.

Owen Darrell said that the move was a “major milestone” in the TCD’s efforts to keep pace with change and lead with innovation and efficiency.

He added that it marked a significant step towards reducing red tape.

The minister told the House of Assembly on Friday: “As the department reviews its digitisation process, outdated and redundant steps are being eliminated to enhance effectiveness.

“This rollout is just the beginning, as we strive to modernise and streamline the full range of services offered by the department.”

Applications expected to go digital include those for public service vehicle permits, sporting association trailer permits and registration of classic cars.

Commercial vehicle and learners permits, public service vehicle and heavy truck licence applications, and requests to change vehicle categories for different use are also in line for the change.

Mr Darrell said that the “digital transformation” would begin with applications for Project Ride instructors, exemptions for tint, seatbelt, signage and licensing fees, and the importation and replacement of vehicles and vehicle parts.

Residents can make requests under those three areas through online submission from March 31 at forms.gov.bm/Online-Services.

The digitisation process will be expanded in the following months to include the other applications cited, MPs heard.

Mr Darrell said: “This initiative not only enhances convenience for the public but also strengthens the efficiency of the department’s internal processes.

“The digitisation of these services will reduce unnecessary paperwork, ensure greater accuracy and allow applicants to access services outside of traditional office hours.

“This means that the public will no longer need to visit the TCD in person as often, and they will be able to submit their applications at their convenience, whether they are at home or abroad.

“In addition, applicants will receive regular updates on the status of their applications, ensuring that they are informed at every stage of the process.

“Clear service agreements will also outline expected processing times, managing expectations and enhancing trust in the department’s ability to deliver.”

He added: “This digital initiative is not just about improving efficiency, it is about generating greater communication, reducing the risk of human error and ensuring the Government’s commitment to reducing red tape and improving services.

“In addition, by digitising services, we will reduce the environmental impact of paper usage and streamline operational processes.”

• To read Owen Darrell’s statement in full, see Related Media

Download PDF File

Minister Darrell on digitising TCD