Bermuda-domiciled Xceedance has launched a new, digital-first claims third-party administrator service.

The global provider of strategic insurance consulting, managed services and technology serving the insurance industry said that the Xceedance Claims TPA will be led by claims innovation expert James Maddiona.

Under Mr Maddiona’s leadership, the company said, Xceedance Claims TPA provides full-service claims operations services to insurance companies worldwide, with a focus on advanced and intelligent automation to close claims faster and improve visibility into claim handling and status.

Marc Rothchild, SVP and head of claims for Xceedance, said: “We’re taking a different approach to claims management for our clients.

“James has a 20-year track record of recruiting, hiring and developing highly capable claims professionals. In establishing a leader for our new TPA, James was the clear choice – bringing his experience and passion to build a world-class claims team, which complement the cutting-edge automation and operational resources of Xceedance.”

Mr Maddiona said: “Due to the disjointed nature of the claims process, there is a lack of transparency into the status of claims, the adjustment process and many barriers to effective communication between stakeholders.

“Instead of a fragmented process, we have created a seamless, end-to-end claims management experience that provides our clients visibility into each claim process in real-time.

“The Xceedance Claims TPA is built to positively impact the bottom line of insurance organisations across the globe, and enhance the policyholder experience.”

Xceedance is a provider of strategic consulting and managed services, technology, and data sciences to insurance organisations.

Domiciled in Bermuda, with offices in the United States, United Kingdom, Liechtenstein, Switzerland, Poland, India, and Australia, Xceedance said it helps insurers launch new products, drive operations, implement intelligent technology, deploy advanced analytic capabilities and achieve business process optimisation.