The Lloyd’s market has a new operational structure for the delivery of its transformational Blueprint Two programme, after the departure of its chief operations officer, Jennifer Rigby, on Friday.

Under the new structure, Lloyd’s CFO Burkhard Keese will take on additional responsibility for technology and operations as the organisation’s COO.

Bob James, director of market transformation, will be responsible for the delivery of Blueprint Two.

Mr James joined Lloyd’s last June to drive the uptake and adoption of the Future at Lloyd’s products and services, and in this wider role he will drive forward the strategic vision as it moves from planning to the crucial execution and adoption phase.

John Neal, chief executive officer at Lloyd’s, said: “Throughout the pandemic, Jen’s leadership has been crucial in building flexible solutions at pace that have enabled the corporation and market to continue to operate effectively.

“Jen has established firm foundations to underpin the future success of Blueprint Two and we have now announced a new operational structure so that we are best placed to succeed and deliver on our goals. We wish Jen all the best and welcome Bob into his new role.”

Ms Rigby said: “It has been both a privilege and a pleasure to help the corporation and Lloyd’s market on its modernisation journey. Together we have made solid progress, and this enabled the market to adapt seamlessly to remote working during the pandemic.

“I am pleased to have taken the design and concepts of Blueprint Two to a point where we are ready to execute against a committed and contracted plan. My gratitude goes to the many leaders in the market who have tirelessly supported the digitalisation journey and to my team and colleagues at Lloyd’s who have also made it a fantastic five years.”

Blueprint Two represents the delivery phase of Lloyd’s comprehensive Future at Lloyd’s strategy and sets out the digital-led change and execution plan that the organisation says will transform the way in which Lloyd’s and the London Market operates.