Ascot has promoted two members of its syndicate claims operation in Britain.

James Short has been promoted to chief claims officer, UK, responsible for the syndicate claims function, including claims disputes and the oversight and control of all outsourced adjusting providers.

Mr Short joined Ascot in 2007 as claims manager for syndicate 1414, working alongside the team to successfully build the company’s innovative claims structure. Over the past 18 years, he has held a number of positions at the company, rising to director of syndicate claims operations in 2022.

He is a board director of the International Association of Claims Professionals and has represented Ascot on numerous London Market Association groups and committees.

Christine Neale has been appointed head of claims operations, UK, managing all aspects of the syndicate claims operations and assisting the chief claims officer, UK, in overseeing the claims service provided.

Ms Neale joined Ascot in 2023 as syndicate 1414’s delegated underwriting claims manager, where the company said she has been influential in developing its approach and frameworks for delegated claims management, fostering stronger partnerships with global claims partners.

She has nearly 20 years of experience working in the Lloyd’s market, ten of which have been spent managing claims operational functions.