The Fairmont Hamilton Princess and the Coco Reef Hotel have been named to the Expedia Insiders’ Select list for 2012.An annual ranking of best-reviewed hotels, the list reflects the feedback of more than 500,000 verified Expedia customer reviews received during 2011.Their opinions are combined with a value rating and local market expertise given by more than 650 Expedia employees around the world.The 2012 list designates only 650 hotels as Insiders’ Select, from among the more than 150,000 properties available on Expedia-branded sites worldwide. Both Bermuda hotels placed outside the top 100.“We at the Fairmont Hamilton Princess are consistently focused on delivering value in the form of superior customer service, ensuring our guests have an enjoyable travel experience,” said General Manager Leonard Czarnecki.“It is rewarding to see that commitment has been reflected in our placement on the Insiders’ Select list.”Said John Jefferis, owner of Coco Reef: “To be among the properties on the Expedia Insiders’ Select List is particularly rewarding because it’s based on positive feedback from guests.“Providing consistent outstanding service and value to each and every guest has always been our main goal and it’s really great to be recognised for our efforts.“Congratulations for Coco Reef receiving this award must be extended to our General Manager Dr Ken Watson for his commitment to excellence, professionalism and outstanding leadership in providing exceptional guest service.“Thanks also to all of the wonderful staff at Coco Reef for making our guests’ experiences so special and memorable that they take the time to comment.“No matter how much gold and marble a hotel has in the lobby, without a committed, friendly and professional staff, guests will not return. Expedia is the largest single provider of business to Bermuda.”The list signals out properties that offer value to their customers, said Joe Megibow, vice President and general manager, Expedia.com.“Value reflects an everyday commitment to excellence on the part of the hotel. For these hotels, customer satisfaction is paramount.“And when we publish the list, we reward those hotels by doing more than sending them a plaque.“We lift them up and make them visible through every stage of the booking process.“This has an impact. Millions of travellers visit Expedia’s 30 global travel sites every day because they are looking for value. So everyone wins.”