The departure of Tracy Berkeley as chief executive of the Bermuda Tourism Authority has been officially confirmed.

Ms Berkeley, who had reportedly cleared her office two months ago after a damning culture review, was allowed to tender her resignation.

She follows Wayne Caines, the former chairman of the board, and Tashae Thompson, the former vice-president of experiences, among the high-profile names to leave the quango since the start of the year.

Ms Berkeley joined the BTA in 2020 and is crediting with playing “a key leadership role in navigating the challenges of the pandemic and helping to guide the BTA through the post-pandemic recovery phase”, a spokeswoman said.

She added: “We are thankful for the contributions she made during her time with the BTA and wish her success in her future endeavours.

“The board of directors remains committed to fostering a positive and collaborative internal environment while refocusing the BTA’s core mission on driving tourism growth and promoting Bermuda as a premier travel destination.

“As this is a personnel matter, we will not be providing further comment.”

Ms Berkeley had served as the chief administration officer of the BTA until June 2022, when she was named interim chief executive after the departure of Charles Jeffers II.

She was given the substantive post in March 2023, with a BTA spokesman stating at the time that she had helped to build a new leadership team, re-engaged with industry leaders and “restored the credibility of the BTA in the eyes of its stakeholders”.

However, concerns were raised last year about the workplace culture at the authority after an exodus of staff, which sparked an external review.

Records released to The Royal Gazette under public access to information showed that 30 people left the BTA in little more than 2½ years. The publicly funded body has 42 positions.

The departures included 23 staff members who resigned or left through mutual separation between June 1, 2022 and January 8 this year.

The highly critical review by EY found that “mistrust”, “domineering” and “siloed” were words consistently used when interviewees described the workplace culture.

Mr Caines resigned as board chairman in February, ahead of the report being made public.

William Griffith, a former tourism director for the Government, was made acting chairman on March 3. He said the culture review provided “quantitative evidence that demands and guides decisive corrective action”.

The board expressed in a statement its “deep concern” with the findings of the review, stating that it acknowledged and accepted the “disappointing failing grade” it gave the BTA.

The board subsequently confirmed in March that two executive members of staff were on administrative leave.

While neither of the individuals was named, Ms Thompson was understood to be one of them, with the other understood to have been Ms Berkeley.

It was announced last month that Ms Thompson, who originally joined the BTA in 2014, had departed the authority.

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