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Six months after Digicel Bermuda moved its customer care team to the island from Trinidad, some customers are still taken aback when an agent with a local accent answers their call. “There were a lot of customers who wanted to speak to a local voice,...

A Digicel customer has sounded the alarm over the Belco outage hotline, 955, after his phone was drained in the aftermath of this month’s storm damage, which knocked out power across the island. The Warwick resident, who asked not to be named, emphas...

Dear Sir, I wish to express our sincere thanks to Kevin Simmons of BTC/Digicel. Two weeks ago my landline phone service was out of order following a severe thunderstorm in our area of St David’s. I reported the outage to BTC and was told (by someone ...

An employee at telecoms firm Digicel returned to work yesterday after a criminal action against the individual was dropped. The company said it had also carried out an internal investigation but no details would be made public. A spokeswoman for Digi...

Jean-Yves Charlier has been named as the new group chief executive officer of Digicel Group. Mr Charlier joined the Digicel board in September last year and takes over as CEO with immediate effect, the telecommunications group said today. Mr Charlier...

Digicel’s group chief executive officer has died while on vacation in his native Germany. The Bermudian-domiciled international telecommunications company revealed that Alex Matuschka Von Greiffenclau died last Thursday at the age of 47. His death ca...

Digicel has been troubled this afternoon by “intermittent interruptions of the mobile network”, the company announced. According to a spokeswoman, “the cause of the problem has been isolated and we are working diligently with our equipment provider t...

Telecoms firm Digicel has joined forces with The Royal Gazette’s Drive for Change campaign to help stop mobile phone use when on the move and cut down on speeding. The telecommunications company said it wanted to help in the campaign to encourage r...

Delvin Riley has been recognised for his 40 years of service to Digicel and the Bermuda Telephone Company. The outside plant cable splicer was the longest-serving employee at this year’s long-service awards breakfast event. A total of 22 staff were r...

Thieves stole the latest iPhones during a raid on telecoms firm Digicel in Hamilton, police confirmed yesterday. The public were asked to beware of anyone trying to sell the new models after a break-in at the company’s Church Street store. A Bermuda ...

A break-in at telecoms firm Digicel forced the store to stay shut yesterday until the afternoon. It was the second incident at the red landmark building on Church Street in Hamilton in three days. Thieves broke into the shop and stole an unknown quan...

Long-serving Digicel and BTC employee Shervin Dill has retired after 48 years. Digicel said yesterday that Mr Dill worked in every department where he developed a full understanding of what was required of each division. The company said: “This knowl...