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Public are advised to use alternative e-mail to file any complaints

Staff reviews policies and procedures to consider what improvements can be made

The organisation says it wants to make its services more accessible and to be more inclusive

Westgate inmates complained that they were punished for refusing Covid-19 tests, according to the 2021 Ombudsman's Report. The report, the last by former Ombudsman Victoria Pearman, said the Ombudsman’s Office received several complaints from inmates...

Our resident cartoonist welcomes Michael DeSilva as the new Ombudsman

Government House has confirmed that former Commissioner of Police Michael DeSilva will be the next Ombudsman of Bermuda. The announcement comes after Derrick Burgess, the Deputy Speaker of the House, claimed that he had information that Mr DeSilva, w...

Action to cut long delays faced by people who apply for compensation for criminal injuries has been called for the Ombudsman. Victoria Pearman said in a report that the Criminal Injuries Compensation Board system was inefficient, inadequate and hard ...

A report intended to improve government communications about the bus service is set to go before the House of Assembly. Victoria Pearman, the Ombudsman for Bermuda, announced this afternoon that she had delivered a report on the subject to the Speake...

A report on the status of Bermuda’s criminal injuries compensation system is set to be put before the House of Assembly at its next session. It comes after reports that the was “severely backlogged”, resulting in victims of violent crime waiting year...

The island’s Ombudsman is to step down next March after eight years in the role. Victoria Pearman said she was proud of the work the office had carried out during her tenure – particularly faced with the “extraordinary challenges for us all” caused b...

Complaints linked to Covid-19 accounted for a significant portion of the Ombudsman for Bermuda’s caseload last year, according to the office’s 2020 annual report. They ranged from emergency unemployment benefits for people put out of work to pandemic...

Almost $75,000 was paid to a private law firm last year by the Ombudsman’s office to deal with a dispute with a fired senior employee. The sum was revealed in a notice published by the Ombudsman in the Official Gazette, which listed total spending of...